Refund Policy

Digital Product Refund Policy

Last updated: August 31, 2026

HostKitCo sells digital products that are delivered immediately after purchase. Because digital files cannot be physically returned, different refund rules apply than for physical products.

14-Day Support Promise

If you experience a genuine problem with your purchase, contact us within 14 days of the purchase date.

We will first try to fix the problem, restore your access or provide the correct files. If we cannot provide the complete and working product you purchased, we will issue a refund.

When You May Be Eligible for a Refund

A refund may be provided when:

  • You were charged more than once for the same purchase.

  • You did not receive access to your download and we cannot restore it.

  • A file is missing, corrupted or does not open, and we cannot replace it.

  • The product is materially different from the description shown before purchase.

  • A refund is required under the consumer laws that apply to you.

We may ask for your order number, purchase email address and information showing the problem so we can investigate it.

Change-of-Mind Refunds

Once the digital product has been delivered, accessed or downloaded, we generally do not provide refunds simply because:

  • You changed your mind.

  • You no longer need the product.

  • You did not read the product description before purchasing.

  • You expected something that was not included in the product description.

  • You do not have the required free software or account, when this requirement was clearly explained before purchase.

This restriction applies only where permitted by law.

Right of Withdrawal for Digital Content

Customers in certain countries may have a legal right to withdraw from an online purchase.

For digital content delivered immediately, this right may end once delivery or download begins, provided that the customer:

  • expressly agrees to receive immediate access; and

  • acknowledges that starting the digital delivery may cause the right of withdrawal to end.

Where these legal requirements have not been met, your statutory withdrawal rights remain unaffected.

How to Request Help or a Refund

Use our Contact page and include:

  • Your order number

  • The email address used during checkout

  • A description of the problem

  • The name of the missing or defective file, if applicable

Please submit your request within 14 days of purchase whenever possible.

Approved Refunds

Approved refunds are returned to the original payment method. After we process the refund, the time required for it to appear depends on your bank or payment provider.

Mandatory Consumer Rights

Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws that apply in your country.

Contact

For questions about this policy or your purchase, please use our Contact page.